[...] Responding to Feedback in a New Age of Communications « Joan Koerber-Walker’s Blog  koerberwalker.wordpress.com/2009/09/10/responding-to-feedback-in-a-new-age-of-communications &ndash; view page &ndash; cached  One of the most important things any business can do is listen to feedback from its customers and partners and put it to good use. &mdash; From the page [...]