<h3>Services ... That Leverage Your Firm's Intellectual Assets And 
Infrastructure To Provide Solutions To Your Customer's Business Problems Are <u>
Strategic Weapons For Product Based Firms</u> ...</h3>
<h3> </h3>
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<h3>... Unleash Your Firm's Arsenal Of Capabilities With <em>INSIGHT's</em><br>
Seven Step Process and Consulting Expertise ...</h3>
<p><font face="Arial"><font color="#0033CC"><u>Step 1.</u></font>  
Development of a common framework for identifying and documenting Service 
Business Concepts <i><font color="#0033CC">- Utilize INSIGHT's Offering Concept 
Development Model</font></i></font></p>
<p><font face="Arial" color="#0033CC"><u>Step2. </u></font>
<font face="Arial" color="#6666FF"> </font><font face="Arial">Deploy a 
common process for assessing customer wants and needs to evaluate Services 
Business Opportunities</font><font face="Arial" color="#6666FF"> - </font>
<font face="Arial" color="#0033CC"><i>Utilize INSIGHT's Customer Opportunity 
Assessment Process.</i></font></p>
<p><font face="Arial" color="#0033CC"><u>Step3. </u></font>
<font face="Arial" color="#6666FF"> </font><font face="Arial">Develop and 
deploy a common Special Bid Process that allows for the creation of many 
1st-of-a-Kind customer engagements</font><font face="Arial" color="#6666FF">
</font><font face="Arial" color="#0033CC"><i>- Customize INSIGHT's Opportunity 
Forum Process & Contracts Audit Guide</i></font></p>
<p><font face="Arial" color="#0033CC"><u>Step 4.</u></font><font face="Arial" color="#6666FF"> 
</font><font face="Arial">Close and perform multiple prototype customer 
engagements to create a robust delivery methodology </font>
<font face="Arial" color="#0033CC"><i>- Utilizing INSIGHT's Special Bid and Mass 
Customization Processes</i></font></p>
<p><font face="Arial" color="#0033CC"><u>Steps 5 & 6. </u></font>
<font face="Arial" color="#6666FF"> </font><font face="Arial">Create a 
"Practice Based" Operational Business Plan for each of the major services 
opportunities that receive a green light after step 4</font><font face="Arial" color="#6666FF">
<i>- </i></font><i><font face="Arial" color="#0033CC">Customize INSIGHT's 
Consulting and Services Practice Business Plan Development Process.</font></i></p>
<p><font face="Arial" color="#0033CC"><u>Step 7.</u></font><font face="Arial" color="#6666FF"> 
</font><font face="Arial">Deploy common Customer Satisfaction & Continuous 
Improvement Processes for use after each customer engagement</font><font face="Arial" color="#6666FF">
</font><font face="Arial" color="#0033CC"><i>- Customize INSIGHT's Project Based 
Customer Satisfaction Management Process.</i></font></p>
<p><font face="Arial"><i>INSIGHT</i> Group Copyright 1998-2002</font></p>
<p> </p>
<hr />

<strong>Phone </strong>(760) 564-7326<strong>
Email</strong> <a href="mailto:pdelrio@insight-group.com">pdelrio@insight-group.com</a>
<strong>Small</strong> <strong>Business</strong> Yes
<strong>Woman Owned</strong> No
<strong>Minority Owned</strong> No